Ocean Pearl & Diamonds guarantee is simple and straightforward. If something is wrong due to faulty workmanship, we take care of it. It’s a fair way of doing business. That being said, precious metals erode and stones can become damaged over time. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. Any work performed by a jeweler other than Ocean Pearl & Diamonds . THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.